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FreeMe Wildlife

Refund and Returns Policy

Overview


Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and for this we will require your banking account details.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again, and then contact us at
orders@freemewildlife.org


Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged on arrival. If you need to exchange it for the same item, we need photos of the damaged or defective item to be sent to us via email on orders@freemewildlife.org and for the item to be returned to us.


Shipping Returns

To return your product, you should mail your product to:
FreeMe Wildlife
Dry Mountain Farm
1 Karkloof Road
Howick
3290

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

orders@freemewildlife.org for questions related to refunds and returns.